How can we
help you?

A hard refresh clears the browser's cached version of the app and forces it to reload fresh — this fixes most display glitches and odd behaviour. Try it first before anything else:

Windows / Linux: Ctrl + Shift + R
Mac: ⌘ Cmd + Shift + R
Safari (Mac): Hold ⌥ Option and click the reload button

If the issue persists after a hard refresh, use the bug report form below and we'll take a look.

Unfortunately, no. Your passcode is the encryption key — it's never stored or transmitted anywhere. If it's lost, the data is unrecoverable. This is by design: it means no one, including us, can access your clients' information. This is why regular .json backups are so important — treat them like a password manager.

Inside Omdex Clinic, use the Save .JSON button in the toolbar. This exports a single encrypted backup file. Store it somewhere safe — a cloud drive, external storage, or email it to yourself. Restore at any time by importing the file and entering your passcode.

Yes — but data doesn't sync automatically (by design). Transfer your data by exporting a .json backup on one device and importing it on another. Both devices need to use the same passcode. Your one-time purchase covers all your own devices.

Yes. All updates to the version you purchased are free — just download the latest file from Gumroad using your original purchase link. Check the version number in-app or on the homepage to see if a newer release is available.

omdex is designed to support compliance — data is stored on your device and AES-256 encrypted at rest. If you turn on optional Cloud Sync, data is encrypted on your device before it is uploaded, so the sync server only ever holds data it cannot read. However, you remain the data controller and are responsible for your own compliance obligations (e.g. retention policies, client consent). We recommend consulting a professional if you're unsure.

Please include: the app version (visible in the app title), your browser name and version, your operating system, and a brief description of what you were doing when the issue occurred. Screenshots are always helpful. Use the bug report form below or email hello@omdex.app.

If omdex doesn't work for you, email hello@omdex.app within 14 days of purchase and we'll sort it out. No hassle.